Frequently Asked Questions
PowerDetails Platform
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Since 2006, the PowerDetails platform has been used by law enforcement and public safety personnel to manage all aspects of off-duty jobs and overtime.
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PowerDetails is a comprehensive platform that handles everything from scheduling to billing. Receive officer requests from local businesses, share opportunities with personnel, and process payments — all in one place!
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Officers can apply for jobs on their time with our mobile-friendly app, eliminating the need for messy group texts and emails.
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Yes, our platform is designed to be customizable based on your agency’s specific needs and preferences.
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Officers who are deemed eligible by their agency can sign up for jobs based on their experience, rank, and special skills/training.
Off-duty Scheduling
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Employers can submit officer requests directly through their own PowerDetails portal to ensure a smooth experience for everyone involved.
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Yes, custom limits can be established during implementation that will prevent those who exceed their limits from applying to more jobs.
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Notifications will be triggered if an upcoming job is left unfilled, allowing your agency to notify eligible personnel. If necessary, jobs can be assigned manually by your off-duty administrator.
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You can assign jobs automatically based on your agency’s preferences and administrators have the power to manually approve/assign as needed. PowerDetails will auto-enforce your policies/limitations to ensure distribution is both fair and safe for your officers.
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With our Groups feature you can segment personnel based on any criteria you choose: rank, experience, skills, etc. Posting and sharing jobs to specific groups makes it easier to schedule officers who have the necessary qualifications.
Payments and Fees
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With PowerDetails Pay, your agency has the option to process off-duty job payments via payroll, direct deposit, or a combination of both.
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Our ePayments tool allows businesses to pay invoices via credit card or ACH, and the funds can be routed to the agency or personnel directly, based on your preference.
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We offer flexible options based on your needs: Agency-paid (you pay a processing fee), Vendor-paid (the business pays a processing fee), and User-based plans. Contact sales@powerdetails.com for a custom quote.
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There are no hidden maintenance fees. The PowerDetails team routinely updates and improves the platform at no additional cost to customers.
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Custom line items can be added to your invoices to account for any miscellaneous fees.
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Yes, if collection is a concern, PowerDetails customers have the option to add payment assurance. We will ensure that all officers are paid promptly, regardless of whether or not the vendor pays on time. With PowerDetails Managed Services, our team can oversee/resolve payment collections as needed for your agency.
Insurance and Coverage
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Yes, we offer comprehensive protection for your officers working off-duty/overtime.
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Yes, we offer options for both Workers’ Compensation and General Liability coverage.
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Our platform is designed to be configurable and will provide your administrators with the necessary tools to mitigate risks from the time a job is scheduled until it is complete. PowerDetails comes equipped with more than 50 out-of-the-box reports with the option to customize as needed, ensuring complete accountability and oversight for all off-duty activity and the ability to address concerns before they develop into bigger problems.
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Please contact Sales@powerdetails.com to receive a custom quote based on your coverage needs.
Special Events and Job Sharing
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Yes, with PowerDetails you can classify and organize various positions, including: Home & Outside Agency Law Enforcement, Non-Sworn Public Safety, Dispatchers, EMS, and even civilians.
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Our job-sharing functionality is the first of its kind, allowing you to share and assign jobs to personnel from surrounding agencies/departments.
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Communication in large events is critical. Stay connected with all personnel via our mobile app, which allows you to share updates and information, attach documents, and send emergency push notifications.
Implementation and Support
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Our Customer Success Team will be there to guide you through every step of the onboarding process. An implementation specialist will assist with configuring your platform, importing your data, and training your administrators on how to operate efficiently.
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PowerDetails customers have access to support 24/7 to ensure issues are resolved promptly. In addition to live support, we also maintain an in-depth knowledge base of resources that we update frequently to reflect the latest updates and features.
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Yes, PowerDetails was designed to be configured based on your needs. During implementation our team will help you implement your off-duty rules/policies and configure your settings to meet your preferences.
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Updates and feature releases happen throughout the year at no additional cost. We take customer feedback seriously and are consistently working to make additions and improvements to the platform.
Let's talk Details
Whether you have 15 minutes or a full hour, a member of our team will gladly walk you through the PowerDetails platform.